Payments and Refund – Wild Travel Safaris

Payments and refunds for Uganda Travel Safaris typically require a 30%–40% deposit to secure spots, with full payment due 30–60 days before arrival. Gorilla and chimpanzee permits often require full, immediate payment.

Tour operators typically structure refunds on a sliding scale depending on your timing. For instance, they apply 100% cancellation fees within 14–30 days of the trip, whereas earlier cancellations may offer you a partial refund.

When you book a safari in Uganda, the Uganda Wildlife Authority (UWA) governs the payment and refund terms for permits. Meanwhile, individual tour operators manage the specific terms for the remainder of your package.

Booking and Payments

You confirm a safari booking by paying 40% of the agreed total price.

If your safari includes gorilla and chimpanzee tracking, you must pay for those permits in full. Furthermore, the 40% booking rate does not include these specific costs.

The balance is required 30 Days before the arrival (commencement of the Client’s tour)

We accept two modes of payment;

1. Wire/Bank Transfer: With this method, funds take 3 to 4 days to reflect in our account.
2. Visa/Mastercard: We also accept credit card payments. However, this incurs a 5% charge to the service provider, payable by the Client.

Cancellation policy

We will refund the Client depending on the conditions mentioned below; 100% if Wild Travel Safaris LTD cancels the safari

However, if the Client cancels the safari, then the policy is as follows,

• 90% refund if cancelled 90 days before the start date
• 75% refund if cancelled 60 – 89 days before the start date
• 65% refund if cancelled 30 – 59 days before the start date
• 50% refund if cancelled 14 – 29 days (2 weeks) before the start
• 20% refund if cancelled 8 – 13 days (1 week) before the start
• 15% refund if cancelled 3 – 7 days before the start date
• 0% refund if cancelled within 48 hours of the start date

We will deduct a $50 as bank charge when refunding the funds to the Client

In case the Client cancels any part of the itinerary during the safari, we will not refund the Client any amount

Note

Any safari activity cancelled by the Client will not result in any refund.

Authorities do not refund chimpanzee and gorilla permits once you purchase them. However, you can reschedule your permits to another date, provided that space remains available.

Liability

Wild Travel Safaris will not accept liability for any delay or cancellation caused by Weather, Political Instability, Natural Calamity, Terrorism, Acts of God, etc.

We advise clients to obtain comprehensive travel or medical insurance before travelling to Uganda.